All of our products are produced, sealed, batch-coded, and third-party tested for purity, identification, and concentration by a US-based, quality-controlled laboratory facility. All lab reports and testing are 100% transparent and publicly available to our customers, providing you with all of the information from our testing.
We provide FULL raw 3rd party test data, not just a COA!
In order to provide the highest quality products available, our staff is comprised of passionate professionals in chemistry, and our 3rd party testing includes NMR, FTIR, HPLC, and LC-MS analysis.
Thanks to batch-coding, you can cross-reference the batch number on your product with the laboratory report on the product page, giving you confidence that your product is 99%+ pure.
Also note that we offer a 100% customer satisfaction guarantee. If you are dissatisfied with our research chemicals, you can request a full refund.
We supply research chemicals for laboratory research purposes only, not for human use.
We cannot answer this in relation to a specific country. It is recommended that you acquaint yourself with the specific laws and regulations of your country to avoid any potential issues.
No, we cannot. We recommend contacting your partnered research facility for assistance with experiments and theories. Our focus is to provide high-quality laboratory research chemicals, and we cannot offer any information regarding their use.
Solutions should be stored at room temperature in a cool, dry place away from direct sunlight. Powders can be stored in the freezer for optimal shelf life, but they can also be stored at room temperature for a minimum of 24 months.
We offer a 24-month guaranteed shelf life.
Our products don’t come with a dropper or applicator. Droppers and syringes are available at most pharmacies and drugstores. We recommend using a micro-scale to measure powders.
We offer free shipping on international orders over $250 and free shipping within the United States on orders over $100.
We ship worldwide, with a few exceptions. Please send an email to [email protected] to find out if we ship to your country.
The majority of United States orders are processed and shipped same-day if placed before 1 PM EST, excluding weekends and holidays. If your order was placed after the 1 PM EST cutoff time, it will be shipped the following business day. International orders are processed and shipped within 24-48 hours.
Once processed, United States order delivery is usually within 3-7 days. International shipping varies but usually takes 1-3 weeks, depending on your local postal service and customs. Unfortunately, shipping delays can occur, but we have no control over them. Please contact us at [email protected] if there are any problems with your package.
Yes, we do. We provide a delivery guarantee; if your package isn’t successfully delivered or arrives damaged or incomplete, we can reship your order or issue a refund.
Please get in touch if customs loses or seizes your package or if anything else prevents your package from being delivered so that we can reship it or give you a full refund.
The buyer is solely responsible for any taxation, VAT, duties, or other applicable fees associated with importing goods into their country. The buyer is responsible for paying all such fees. Any parcels that are not delivered because the above-mentioned fees were not paid or because the customer entered an incorrect shipping address are not eligible for our delivery guarantee.
Unfortunately, we don’t currently offer overnight or express shipping.
E-check payments take 3-5 business days to clear on our end. Unfortunately, we have no control over this timeframe. To expedite the process, send us a screenshot of the charge on your bank account, and we will mark your order as ‘paid’ for processing and shipping.
What you are seeing is a ghost charge, or an authorized or approved charge; funds have not been withdrawn from your account. Please double-check your card information, as well as the ZIP code you are entering, to ensure that it matches what your bank has on file. The pending charge will automatically drop from your account in 1-2 business days.
Our payment options include:
- VISA/Mastercard
- Bitcoin with an automatic 10% discount
- eCheck with an automatic 5% discount (available only in the United States)
If your order was not processed, it could be because your current browser is considered unsafe. Please place a new order using a different browser and without a VPN for successful processing, and make sure the ZIP code matches your bank account. If your order is still not going through, please contact us for assistance.
Contact us for assistance through our website’s contact form or by emailing [email protected]; be sure to include the code that you are trying to use. Please note that only one promotional code can be used per order.
Refunds may take 5–10 business days to reflect in your account, depending on your bank’s processing time and the payment method used.
All prices shown on our website are in USD.
Unfortunately not. This is due to PayPal’s policy of not working with businesses that deal in research chemicals.
Returns are accepted on a case-by-case basis, but they must be initiated within 14 days from the receipt of the item. Please contact us at [email protected] to inquire about the possibility of returning your item in exchange for a refund or replacement.
If you receive an incorrect or damaged product, please contact us either at [email protected] or through our website’s contact form. Kindly attach a photo of the item received along with the packing slip. Return requests must be initiated within 14 days from the receipt of the item. We will provide you with a prepaid return label for the incorrect or damaged product and dispatch a replacement accordingly.
Unfortunately, we don’t offer in-person pickup as we exclusively sell online.
Modifications can only be made before the 1:00 PM EST cutoff time on the day of order placement. While it may still be possible to make changes, we cannot guarantee it. Kindly contact us promptly through our website’s contact form or by emailing [email protected] to inquire about the possibility of making changes.
It may still be possible to cancel your order. Please note that cancellations are only possible before the 1:00 PM EST cutoff time on the day of order placement. Kindly contact us promptly through our website’s contact form or by emailing [email protected] to inquire about the possibility of changes. Please be aware that we cannot guarantee the ability to intercept an order.
Please check your spam and promotions folders. Once an order is placed, our website automatically sends an order confirmation email. If you have not received it or if you need further assistance, please contact us at [email protected].
The majority of United States orders are processed and shipped same-day if placed before 1 PM EST, excluding weekends and holidays. If your order was placed after the 1 PM EST cutoff time, it will be shipped the following business day. International orders are processed and shipped within 24-48 hours.
Once processed, United States order delivery is usually within 3-7 days. International shipping varies but usually takes 1-3 weeks, depending on your local postal service and customs. Unfortunately, shipping delays can occur, but we have no control over them. Please contact us at [email protected] if there are any problems with your package.
