Frequently Asked Questions

Q) What forms of payment do you accept at anageninc?

A) You can pay by creditcard through our secure payment gateway.

Q) What quality are your products?

A) 99% minimum Guaranteed!,

Q) What do you supply/sell?

A) We supply research compounds and research liquids for research purposes, Not for Human Use.

Q) Do you ship to my country?

A) Yes we offer worldwide shipping.

Q) How long does it take to process your orders?

A) Most orders are processed and shipped within 24-48 business hours. Unfortunately there is no guarantee due to undisclosed circumstances.

Q)What is the shipping time?

A) Generally most orders reach destination within 3-11 days (or less), in other rare cases its 2-4 weeks depending on your local postal service and customs.

Q)Do you offer a shipping / 0% loss guarantee?

A) Yes we do. Our products are legal for research-purpose worldwide, however If a package is lost or seized by customs (extremely rare) we will reship. We do not handle returns.

Buyer is solely responsible for any taxation, VAT, duties or other applicable fees associated with importing goods into their country.  Buyer pays any and all such fees.  Any parcels not delivered due to non-payment of above mentioned fees or due to the customer entering an incorrect shipping address, is NOT eligible for anagen inc’ Delivery Guarantee.

Q) Can you tell me how to use your compounds during my research?

A) No we cannot. Research questions are beyond what we can provide on a knowledge basis. We supply the research products and cannot provide any information regarding use of them.

Q) Do the products I ordered need to be stored in a freezer?

A) Liquid products should be stored at room temperature in a cool dry place away from direct sunlight. Solid Chemicals can be stored in the freezer for optimal shelf-life.

Q) What is the shelf life of your Research chemicals?

A) Our unique ROS is stable up to 1 year in solid form at room temperature in a cool dry place away from direct sunlight. In the freezer it is stable for at least 2 years. Our unique RU solutions are stable up to 6 months in room temperature. Keep away from direct sunlight. 

Q) I haven’t got any response regarding my order.

A) You may want to check your spam folder. Our website will generate an E-mail automatically once an order is placed.

 

PLEASE FAMILIARIZE YOURSELF WITH OUR TERMS AND CONDITIONS PRIOR TO ORDERING. ANAGEN  WILL IMMEDIATELY DENY ANY ORDER THAT WE FEEL WILL BE USED OUTSIDE OF THE SCOPE OF IT’S INTENDED PURPOSE.